Did she deserve it?
Posted in Simple Thoughts on July 31st, 2008 by adminA couple of events happened yesterday - some were great, and some were not as exciting.
One, in particular, is about this phone call I received on my way back from work. It was from this lady from a new cruise company. I have happily assisted her when she called the first time to do a survey on my holiday plans. Then she goes on to say there is a gift and needs me to go to their office to collect it.
I told her I was busy, and I will not make time for it. So she called me again yesterday to invite be down to collect my gift.
We chatted for a while, and I insisted that I will not make time for it. (Frankly, I have nothing against her, but if I had spare time, I’d rather be catching up on my sleep!)
At a point in the conversation, I remember asking “I’m not interested in the gift, so why should I meet you?”
Guess what she said? “Cos it’s my job ma!”
Inside, I was immediately thinking like “Its not as if I care about YOUR job!”
She was really persistent… and very VERY annoying - and she could do better in persuasion skills.
In the end, I had to tell her (in a somewhat frustrated tone) “I don’t want to talk to you, so please don’t call me again, okay?”
She hanged up without saying a word.
Anybody who has known me for a while know I don’t “flare up” so easily. In fact, yesterday was the first time in my life I really told someone off over the phone.
Thinking about it now, I still I don’t regret what I did. I admit I could have handled it in a more relaxed manner though.
I respect her ability to be so persistent, but also really sorry for her for not recognizing the broken record technique (being a tele-sales person), and for being my first “victim”. Heh.
Have you handled instances like this? Do you think that matters can always be resolved happily, or do some people just deserve some harder words?